@import url("https://fonts.googleapis.com/css2?family=Tajawal:wght@400;500;700;800&display=swap");
:root{--navy:#082957;--blue:#1651a3;--orange:#ff8615;--bg:#eef3f8;--card:#fff;--line:#dce5ef;--text:#142944;--muted:#6b7b8f;--red:#b83e46;--green:#177859;--yellow:#9b6507;--shadow:0 8px 24px rgba(10,44,83,.08)}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-family:"Tajawal",Arial,sans-serif}button,input,select,textarea{font:inherit}.top{position:sticky;top:0;z-index:20;background:linear-gradient(110deg,var(--navy),#061c3d);color:#fff;padding:12px 20px;display:flex;justify-content:space-between;align-items:center;gap:12px;box-shadow:0 4px 16px rgba(0,0,0,.15)}.brand{display:flex;align-items:center;gap:11px}.brand img{width:52px;height:42px;object-fit:contain;background:#fff;border-radius:10px;padding:4px}.brand b{display:block;font-size:17px}.brand small{color:#c9d8e9}.top-actions{display:flex;gap:7px;align-items:center}.top a,.top button{color:#fff;text-decoration:none;border:1px solid rgba(255,255,255,.18);background:rgba(255,255,255,.1);border-radius:9px;padding:8px 11px;cursor:pointer}.top .primary{background:var(--orange);border-color:transparent;font-weight:800}.wrap{max-width:1500px;margin:auto;padding:18px}.heading{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:14px}.heading h1{font-size:25px;margin:0}.heading p{margin:4px 0 0;color:var(--muted)}.filters{display:flex;gap:7px;flex-wrap:wrap}.filters input,.filters select{background:#fff;border:1px solid var(--line);border-radius:9px;padding:8px 10px}.stats{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;margin-bottom:13px}.stat{background:#fff;border:1px solid var(--line);border-radius:13px;padding:13px;box-shadow:var(--shadow)}.stat.alert{background:#fff1f2}.stat.warn{background:#fff8e7}.stat small{display:block;color:var(--muted)}.stat strong{display:block;font-size:26px;margin-top:4px}.layout{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(290px,.75fr);gap:12px}.stack{display:grid;gap:12px}.panel{background:#fff;border:1px solid var(--line);border-radius:13px;box-shadow:var(--shadow);overflow:hidden}.panel-head{padding:11px 13px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:8px;align-items:center}.panel-head h2{font-size:16px;margin:0}.panel-head span{font-size:12px;color:var(--muted)}.ticket{display:grid;grid-template-columns:minmax(180px,1fr) 110px 100px 105px;gap:9px;align-items:center;padding:11px 13px;border-bottom:1px solid var(--line)}.ticket:last-child{border-bottom:0}.ticket b{display:block}.ticket small{color:var(--muted)}.attempts{color:var(--red);font-size:12px;margin-top:3px}.badge{display:inline-block;width:max-content;border-radius:999px;padding:4px 8px;background:#e9f2fd;color:var(--blue);font-size:11px;font-weight:800}.badge.red{background:#fff0f1;color:var(--red)}.badge.green{background:#e9f7f1;color:var(--green)}.timer{font-family:Consolas,monospace;color:var(--red);font-weight:800;direction:ltr;text-align:right}.row{padding:10px 12px;border-bottom:1px solid var(--line);display:grid;grid-template-columns:75px 1fr auto;gap:8px;align-items:center}.row:last-child{border-bottom:0}.row b{display:block}.row small{color:var(--muted)}.empty{text-align:center;color:var(--muted);padding:35px}.btn{border:1px solid var(--line);background:#fff;color:var(--text);border-radius:9px;padding:8px 11px;cursor:pointer}.btn.primary{background:var(--blue);color:#fff;border-color:transparent}.btn.orange{background:var(--orange);color:#fff;border-color:transparent}.btn.danger{color:var(--red);background:#fff4f4}.actions{display:flex;gap:6px;flex-wrap:wrap}.modal{position:fixed;inset:0;z-index:100;background:rgba(5,23,47,.65);display:none;align-items:center;justify-content:center;padding:15px}.modal.show{display:flex}.modal-card{width:min(850px,100%);max-height:94vh;overflow:auto;background:#fff;border-radius:17px}.modal-head{position:sticky;top:0;background:#fff;z-index:2;padding:14px 17px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between}.modal-head h2{margin:0;font-size:19px}.modal-body{padding:15px}.grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.field{display:flex;flex-direction:column;gap:5px}.field.full{grid-column:1/-1}.field label{font-size:12px;font-weight:800;color:#4f647e}.field input,.field select,.field textarea{border:1px solid var(--line);border-radius:9px;padding:9px 10px}.field textarea{min-height:85px;resize:vertical}.modal-foot{position:sticky;bottom:0;background:#fff;padding:12px 15px;border-top:1px solid var(--line);display:flex;gap:8px}.notice{display:none;margin:10px 0;padding:10px 12px;border-radius:9px}.notice.show{display:block}.notice.error{background:#fff0f1;color:var(--red)}.notice.ok{background:#eaf8f2;color:var(--green)}.duplicate-list{display:grid;gap:7px;margin-top:8px}.duplicate{border:1px solid #f0c7ca;background:#fff5f5;padding:9px;border-radius:9px}.quick{display:grid;grid-template-columns:1fr 1fr;gap:8px;padding:12px}.quick .btn{min-height:55px}.tabs{display:flex;gap:6px;flex-wrap:wrap;margin:0 0 12px}.tab{border:1px solid var(--line);background:#fff;border-radius:9px;padding:8px 12px;cursor:pointer}.tab.active{background:var(--blue);color:#fff;border-color:var(--blue)}
@media(max-width:1050px){.stats{grid-template-columns:repeat(3,1fr)}.layout{grid-template-columns:1fr}.ticket{grid-template-columns:minmax(180px,1fr) 105px 95px}}
@media(max-width:650px){.top{padding:9px 10px}.brand small,.top .back{display:none}.wrap{padding:10px}.heading{display:block}.heading .filters{margin-top:9px}.filters input,.filters select{width:100%}.stats{grid-template-columns:1fr 1fr}.ticket{grid-template-columns:1fr 90px}.ticket .assignee,.ticket .status{display:none}.grid{grid-template-columns:1fr}.field.full{grid-column:auto}.modal{padding:5px}.modal-card{max-height:98vh}.quick{grid-template-columns:1fr 1fr}}
.ticket.clickable{cursor:pointer}.ticket.clickable:hover{background:#f7faff}.detail-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.detail-item{border:1px solid var(--line);background:#f8fbfe;border-radius:9px;padding:9px}.detail-item small{display:block;color:var(--muted);margin-bottom:4px}.history{margin-top:14px}.history h3{font-size:15px}.history-item{border-right:3px solid var(--orange);background:#fbfcfe;border-radius:8px;padding:9px 11px;margin:7px 0}.history-item small{display:block;color:var(--muted);margin-top:3px}.danger-zone{margin-top:16px;padding:12px;background:#fff3f3;border:1px solid #f1cdd0;border-radius:10px}.danger-zone h3{color:var(--red);margin:0 0 7px;font-size:15px}@media(max-width:650px){.detail-grid{grid-template-columns:1fr 1fr}}
.inline-field{display:flex;gap:7px;align-items:center}.inline-field select{flex:1}.inline-field .btn{white-space:nowrap}.classification-help{margin-top:14px;padding:10px 12px;background:#f7faff;border:1px solid var(--line);border-radius:12px;color:var(--muted);font-size:12px}.customer-dot{display:inline-block;width:10px;height:10px;border-radius:50%;margin:0 8px 0 3px}.customer-dot.strategic{background:#7c3aed}.customer-dot.vip{background:#f59e0b}.customer-dot.regular{background:#2563eb}.customer-dot.new{background:#94a3b8}
.detail-item small{color:var(--blue);font-weight:800;font-size:12px}.detail-item.attention{border-color:#f0c6ca;background:#fff7f7}.detail-item.attention small,.detail-item.attention b{color:var(--red)}.history h3,.panel-head h2{color:var(--blue)}.danger-zone h3{color:var(--red)}.date-time,.latin-digits,.timer{font-family:Arial,Consolas,sans-serif;font-variant-numeric:tabular-nums;direction:ltr;unicode-bidi:isolate}.date-time{display:inline-block!important;color:#526b88!important}
.customer-class{display:inline-flex;align-items:center;gap:5px;border-radius:999px;padding:3px 7px;font-size:10px;font-weight:800;margin-inline-start:6px}.customer-class.strategic{background:#f1eafe;color:#6d28d9}.customer-class.vip{background:#fff4d8;color:#a16207}.customer-class.regular{background:#e8f1ff;color:#1d4ed8}.customer-class.new{background:#eef2f6;color:#64748b}.financial-flag{color:var(--red);font-size:10px;font-weight:800}
.sus-gates{position:sticky;top:67px;z-index:15;display:flex;gap:8px;overflow-x:auto;padding:10px 18px;background:#f8fbff;border-bottom:1px solid var(--line);box-shadow:0 4px 14px rgba(10,44,83,.06);scrollbar-width:thin}.sus-gates a{flex:0 0 112px;min-height:70px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:5px;text-align:center;text-decoration:none;color:var(--navy);background:#fff;border:1px solid var(--line);border-radius:12px;font-size:11px;font-weight:800;box-shadow:0 3px 10px rgba(10,44,83,.06)}.sus-gates a span{font-family:Arial,sans-serif;font-size:23px;line-height:1;color:var(--blue)}.sus-gates a:hover{border-color:#aac4e4;background:#f1f7ff}.sus-gates a.active{background:linear-gradient(135deg,var(--orange),#f57000);border-color:transparent;color:#fff;box-shadow:0 7px 17px rgba(255,134,21,.28)}.sus-gates a.active span{color:#fff}@media(max-width:650px){.sus-gates{top:58px;padding:8px 10px}.sus-gates a{flex-basis:88px;min-height:62px;font-size:10px}.sus-gates a span{font-size:20px}}
.inline-field .add-option{width:42px;height:42px;min-width:42px;padding:0;display:inline-flex;align-items:center;justify-content:center;border-radius:11px;background:#ff7a00;border-color:#ff7a00;color:#fff;font-size:24px;font-weight:900;line-height:1}.inline-field .add-option:hover{background:#e76f00}
.inactive-toggle{display:inline-flex;align-items:center;gap:7px;padding:8px 10px;background:#fff;border:1px solid var(--line);border-radius:9px;color:var(--blue);font-size:12px;font-weight:800;cursor:pointer}.ticket>div:first-child>b{color:#1651a3}
.conversion-zone{margin-bottom:14px;padding:13px;border:1px solid #b9d3ef;background:#f3f8ff;border-radius:11px}.conversion-zone h3{margin:0 0 5px;color:#1651a3}.conversion-zone p{margin:0 0 10px;color:#526b88}
.customer-reference{display:block!important;margin-top:4px;color:#1651a3!important;font-weight:700}.badge.orange{background:#fff1df;color:#a45500;margin-top:5px}
.conversion-assignment{margin:14px 0;padding:12px;border:1px solid #f1c4c8;border-radius:12px;background:#fff8f8}.conversion-assignment label{color:#a82832;font-weight:900}.conversion-assignment select{width:100%;margin-top:7px}.conversion-assignment small{display:block;margin-top:6px;color:#65758a}
.customer-search-results{margin:-2px 0 14px;background:#fff;border:1px solid var(--line);border-radius:13px;box-shadow:var(--shadow);overflow:hidden}.customer-search-head,.customer-search-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:11px 13px;border-bottom:1px solid var(--line)}.customer-search-head{background:#eef5fd;color:var(--navy)}.customer-search-head small,.customer-search-row small{display:block;color:var(--muted);margin-top:3px}.customer-search-row:last-child{border-bottom:0}.customer-search-row:hover{background:#fbfdff}@media(max-width:650px){.customer-search-head,.customer-search-row{align-items:flex-start;flex-direction:column}.customer-search-row .actions{width:100%}.customer-search-row .btn{flex:1}}
.top .incoming-call-top{background:#c72e39;border-color:#e45d66;font-weight:900}.incoming-call-card{width:min(820px,100%)}.incoming-customer-results{margin-top:9px;max-height:280px;overflow:auto;border:1px solid var(--line);border-radius:11px}.incoming-customer-row{display:flex;justify-content:space-between;align-items:center;gap:10px;width:100%;padding:10px 12px;border:0;border-bottom:1px solid var(--line);background:#fff;text-align:right;cursor:pointer}.incoming-customer-row:last-child{border-bottom:0}.incoming-customer-row:hover{background:#eef6ff}.incoming-customer-row b,.incoming-customer-row small{display:block}.incoming-customer-row small{color:var(--muted);margin-top:2px}.incoming-selected{display:flex;align-items:center;justify-content:space-between;gap:10px;margin:12px 0;padding:11px 12px;border:1px solid #a8c8e9;border-radius:11px;background:#eef6ff}.incoming-selected b,.incoming-selected small{display:block}.incoming-selected small{color:var(--muted);margin-top:3px}#incomingCallForm{padding:12px;border:1px solid var(--line);border-radius:11px;background:#fbfdff}@media(max-width:650px){.incoming-selected{align-items:flex-start;flex-direction:column}.incoming-call-card .modal-foot{flex-wrap:wrap}.incoming-call-card .modal-foot .btn{flex:1 1 45%}}
.reception-home{max-width:850px;margin:35px auto}.reception-home .panel-head{padding:20px}.reception-home h1{margin:0 0 5px}.reception-actions{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;padding:20px}.reception-actions .btn{min-height:72px;font-size:15px;font-weight:900}@media(max-width:650px){.reception-actions{grid-template-columns:1fr}}